This blog is sponsored by Blinds Blinds, Inc, Newport
Square, Englewood, FL 941 460-0200.
Expert fit, and measure, help you add beauty, value, and comfort to your
home with VERTICAL & HORIZONTAL BLINDS!
We also have PLANTATION - or TROPICAL STYLE SHUTTERS, in white and natural
colors. WOVEN WOODS & BAMBOO, PANEL
TRACKS, ROLL DOWN SHADES, ROLLER SHADES,...whatever your mood and budget, we
have what you want. We even have two
lines of solar panels that let you save up to 20-40% of your energy bills. Ask about the Sheerweave or Visions lines!
Call right now to schedule your personal, in-home
consultation at 941 460-0200, and then come back and get some inspiration from
today's article! Please email and tell
us your ideas, or your interesting stories of different ways you have created
lovely window treatments for your home!
Top Ten Tips for Outstanding Customer Service
The
80:20 rule? You may not get everything perfectly right, but getting most right
will be much, much better than the majority of your competition. These Top Ten Tips for Customer
Service will
get you well on the way.
1) Be Your Customer
Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback.
2) Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direct line of fire.
3) Have Product Available
Generally, you can't sell it if you haven't got it. Work your systems hard and focused to get product there on time.
4) Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest order. Enjoy them and learn fast.
5) Enable Your People
Enable and encourage your people to give an immediate and generous customer response.
6) React Fast
Make sure that you and your people work with pace and immediacy with customer issues.
7) Be Systems Focused
Ask, 'What would my customer think of this - would it give brilliant service?' If not, reshape the system fast.
8) Be Curious
Encourage everyone in your team to overhear, be nosy, ask questions and feed back information from your customers.
9) Research the Marketplace
Do more in your own business from what you experience as a customer elsewhere. Encourage your people to do this too.
10) Have Fun
Have fun with your customers. It builds relationships. Relationships are business.
Ten Tips to success, in an easy to use framework. Will you take up the challenge?
1) Be Your Customer
Live the life of your customer and experience what they do. Stand in line, call your call-centre, soak up feedback.
2) Give Memorable Service
Make the life's mission of everyone (yes, everyone!) to be customer focused - even those seemingly out of direct line of fire.
3) Have Product Available
Generally, you can't sell it if you haven't got it. Work your systems hard and focused to get product there on time.
4) Listen Hard to Complaints
Complaints are a wonderful gift - it is feedback of the highest order. Enjoy them and learn fast.
5) Enable Your People
Enable and encourage your people to give an immediate and generous customer response.
6) React Fast
Make sure that you and your people work with pace and immediacy with customer issues.
7) Be Systems Focused
Ask, 'What would my customer think of this - would it give brilliant service?' If not, reshape the system fast.
8) Be Curious
Encourage everyone in your team to overhear, be nosy, ask questions and feed back information from your customers.
9) Research the Marketplace
Do more in your own business from what you experience as a customer elsewhere. Encourage your people to do this too.
10) Have Fun
Have fun with your customers. It builds relationships. Relationships are business.
Ten Tips to success, in an easy to use framework. Will you take up the challenge?
_________________________
We hope you enjoyed today’s information. Call today, at 941 460-0200 to schedule an FREE-NO OBLIGATION measure and estimate. We offer a complete shop from home service!
We hope you enjoyed today’s information. Call today, at 941 460-0200 to schedule an FREE-NO OBLIGATION measure and estimate. We offer a complete shop from home service!
Feel free to email us at blindsblinds@inbox.com with any
questions. Or just stop by the showroom
at the corner of 776 and Spinnaker, in Englewood, FL - NEWPORT SQUARE -
940 460-0200
No comments:
Post a Comment